Support & FAQ

d.vinci Customer Service

Our Customer Service team will be happy to help you from Monday to Friday from 08:00 to 18:00 hrs by phone and e-mail!

Phone: +49 (0) 40 37 47 99 10



The d.vinci applicant tracking can be provided for configuration immediately, when d.vinci has all the relevant information. For more extensive customising, we recommend a workshop for the set-up of your system that takes up to 3 days. The workshop can take place shortly after conclusion of contract.
Of course you can profit from our experience and request support for the set-up of the system. Customers are recommended a workshop where we show you the entire configuration options in the system so that you can change the settings at will on your own.
The current release cycle for updates in the d.vinci applicant tracking works in a bi-weekly rhythm. You immediately profit from new functions.
We are happy to support you in training your employees to use the d.vinci applicant system local to you, in our offices in Hamburg or via web session. Contact us at to make an appointment.
Feel free to get in touch with our customer service team at to make a personal consultation appointment.

You want further information on functionalities or have questions regarding certain processes? You want to report an error? Our customer service is available on the phone or by mail Mondays to Fridays from 8am to 6pm CET+1.

Telephone: +49-40-37 47 99 10


Your applicant tracking system evolves continuously. New functionalities and add-ons of existing functions are provided on a regular basis.

Feel free to join the constitution of the development. Your experiences and expectations towards d.vinci matter to us! Address our customer service team with your requests. The colleagues redirect your ideas to our product management und stay in contact with you concerning the following process.

Your contact

Team Applicant Tracking System

+49 (0) 40 37 47 99-988